Program Description
Learning to deal with members of the public requires more than just 'being nice'. Handling difficult situations, problem solving on the fly and most importantly - not taking the customer's frustration personally: these are the skills of a grade A customer service professional.
This program will unveil the true nature of human dynamics so that you can begin to intuitively understand what your customer is looking for next.
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When you understand people patterns, ever puzzle becomes solvable!
Program Availability
The customer service program is available in the following programs:
Includes | Workshop | Half-Day | Full-Day |
|---|---|---|---|
Length of Program | 1.5 - 2 hrs | 2.5 - 4 hrs | 6.5 - 8 hrs |
Customization Available | Yes | Yes | Yes |
Personality Assessments | No | No | Yes |
Audience Participation | Minimal
| Moderate | High
|
# of Facilitators | 1-2 | 2 | 2 |
Delivery Format | In-person OR Virtual | In-person OR Virtual | In-person OR Virtual |
# of Attendees | Up to 100 | Up to 40 | 10-25 |
Teaching Format | Interactive seminar | Seminar, group work & small team discussion | Seminar, independent work, group discussion & hands-on team activities |
Length of Program & Delivery
Workshop
A workshop is 1.5 - 2 hours. It is delivered in one session, regardless of whether the training engagement is in-person or virtual. A workshop can facilitate up to 100 attendees.
Half-Day
A half-day program can be anywhere from 2.5-4 hours long. In-person, a half-day program is delivered in one session. Virtually, a half-day is delivered in 2, 2-hour sessions. There can be up to a maximum of 40 participants in a half-day program.
Full Day
A full-day program can be anywhere from 6.5-8 hours long. In-person, a full-day program is delivered in one session. Virtually, a full-day is delivered in 4, 2-hour sessions. An ideal size for the full-day program is between 10 and 25 attendees.
Key Learning Objectives
Workshop Learning Objectives
Details coming soon!
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Half-Day Learning Objectives
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Full-Day Learning Objectives
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Audience Participation & Teaching Format
Workshop
Attendees will enjoy a light-hearted, seminar style presentation where they will have the opportunity to fill in their own worksheet and ask questions. Workshops may have 1 or 2 presenters, depending on the size of your group.
Half-Day
A half-day program allows participants to engage in small group discussion, as they process what they're learning and hear from others on their team. Participants will also have the advantage of learning from 2 different presenters from the Human Dynamics Training team.
Full Day
Participants of the full-day program will complete an online DISC assessment prior to the training engagement. They will also be involved in a variety of activities throughout the full-day program, allowing for new skills to be applied, tested and developed. Regardless of the size of your group, a full-day program offers 2 presenters from the Human Dynamics Training team.
What Attendees Say About This Program
Testimonials coming soon!
